Shipping and Delivery Times
All orders are processed the next day from receipt, from Monday to Friday.
Orders are prepared, They ship and deliver from Monday to Friday.
The exact amount of shipping costs, They can be consulted once the desired products have been placed in your cart., These vary depending on the purchase amount according to the following table:
- Shipping to Peninsula €5.00
- Shipping to the Balearic Islands €15.00
- Shipping to Canary Islands €25.00
- Shipping to Ceuta and Melilla €30.00
This price includes a single shipment for each order, if the order includes several products with different availabilities, We will wait to have all the products and send them together.
The logistics company that we have contracted at the time of writing this document is CORREOS EXPRESS.
Pay special attention when completing the delivery address and make sure it is as complete and accurate as possible.. Poorly completed orders, Courier companies return them automatically and this process may take a while. 2 a 5 weeks. ViajesalPasado is NOT responsible for the time this return may take nor for the return or reshipment costs..
There is a possibility that couriers may not leave the notice correctly, so don't let more than 7 days from our shipping notification by email without claiming the order. Make sure that the email you have provided us is correct so that you can receive the shipping notification without problems.
By confirming these PURCHASE TERMS, the customer agrees to pay second shipping in cases of returns due to incomplete addresses., not completed by the same and for shipments not claimed on time.
Returns
In. Return procedure:
All products purchased at www.viajesalpasado.com may be returned and refunded as long as the Client communicates their intention to return the purchased product(s) within a maximum period of 14 calendar days counted from the delivery date and that the rest of the conditions established in this section are met.
Returns will only be accepted that meet the following requirements:
- 1 – The product must be in the same condition in which it was delivered and must retain its original packaging and labeling.. If you notice that the packaging has any damage, you must record it on the logistics company's delivery note..
- 2 – Shipping must be made using the same packaging in which it was received to protect the product. In the event that it cannot be done with the packaging with which it was delivered, The Client must return it in a protective box so that the product arrives at the warehouse with the maximum possible guarantees..
- 3 – A copy of the order must be included within the package, where the returned products and the reason for the return are also marked. With the aim of making the return process easier for Customers and being able to correctly track it., ViiajesalPasado establishes as the only refund procedure the one established by him. If the reason for the return is attributable to ViajesalPasado (the product is defective, It's not the one you asked for, etc.), the return amount will be refunded. If the reason is another (the products were served correctly but they are not to your liking), The cost of return shipping costs will be borne by the customer..
To proceed with a return, the following steps must be followed:
- 1 – Inform before 14 calendar days from receipt that the product wants to be returned. The information can be sent via email to contacto@viajesalpasado.com or through the contact form on the website.
- 2 – ViajesalPasado will send detailed instructions for making the return: Preferred messaging channel and package preparation, return and refund procedure. There is the possibility for the customer to return the shipment through the channel of their choice. In any case, Shipping costs derived from the return must be covered by the customer..
II. Customer Refunds:
The return of the products will give rise to a refund equal to the cost of the returned products less possible costs of the return service.
Only in the event that the product delivered is defective or incorrect, ViajesalPasado will also reimburse the Customer for the corresponding shipping costs..
Partial returns and cancellations will result in partial refunds. ViajesalPasado will manage the return order under the same system that was used for payment within a period of 3 days from confirmation of arrival at the warehouse of the returned order. The application of the refund to the Client's account or card will depend on the card and the issuing entity..
